Complaints

We aim to provide you exceptional customer service in the Municipality of Greenstone. From our services, to facilities, to programs, and staff members, we want to know if you are not satisfied. Learn more about our complaint policy and how the complaint process works.

How to submit a complaint

Prior to submitting a formal complaint, please complete the following steps:

1. Try to resolve your concern with our staff member or department directly
2. If not satisfied with staff action, please connect directly with the department Manager and relevant Director 
3. 3. If the above required steps do not bring satisfaction, a formal written complaint can be submitted by completing a Complaint Form

Complaints can be submitted in a sealed envelope marked confidential to our main office at 1800 Main St in Geraldton Ontario or by mail:

Municipality of Greenstone

Post Office Box 70

Geraldton, Ontario P0T 1M0

Attention: Municipal Clerk

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act.

Report a concern

Please use the Report a Concern form to submit issues related to the below topics. They are not considered complaints.

• Reporting repair of a street surface
• Reporting a burnt out streetlight
• Notifying of missed garbage collection
• Alert of no water service
• Reporting a by-law infraction
• Reporting a property standards concern
• Reporting an animal concern

Not satisfied with how your complaint was addressed?

If you remain unsatisfied or feel we have not addressed your concern properly, you can register a complaint with the Ontario Ombudsman's Office.