| What is Service Delivery Review? |
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Service Delivery Review (SDR) is an evaluation process in which a specific municipal service is systematically reviewed to determine the most appropriate way to provide it. The SDR process focuses on setting priorities and where possible reducing the cost of delivery while maintaining or improving services and service levels. It’s all about making informed strategic choices. |
| What Does Service Delivery Review Involve? |
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Service delivery review involves asking ten questions about service improvements and expenditure management: 1. Do we really need to continue to be in this business/service? 2. What do citizens expect of the service and what outcomes does council want for the service? 3. How does current performance compare to expected performance? 4. Do the activities logically lead to the expected outcomes? 5. How is demand for the service being managed? 6. What are the full costs and benefits of the service? 7. How can benefits and outputs of the service be increased? 8. How can the number and cost of inputs be decreased? 9. What are the alternative ways of delivering the service? 10. How can a service change best be managed, implemented and communicated? |
| Why do a Service Delivery Review? |
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The service delivery review will assist Council in understanding the community implications and impacts of potential changes to services and programs offered to the public. The review will also provide an opportunity to review current practices to ensure services and programs are sustainable, both financially and in terms of the environment. The review will also ensure the Municipality of Greenstone is aware of, and compliant with, its legal obligations' in specific service areas. |
| Schedule of reports and completed SDRs |
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2023 Q3 2023 Q4 CAO & General Admin - October 10, 2023 Payroll & Benefit Administration - October 23, 2023 Playgrounds - November 14, 2023 Daycare Services - November 27, 2023 Fire Services Fleet Management - December 11, 2023 Public Works Fleet Management - December 11, 2023 2024 Q1 Clerk's Office - January 15, 2024 Tourism - February 12, 2024 Planning Services - February 26, 2024 By-Law Enforcement - February 26, 2024 Public Works - March 11, 2024 Information Technology - March 25, 2024 2024 Q2
2024 Q3 2024 Q4 2025 Q1 |
| How can I get involved? |
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SDR Quarterly survey
The Municipality of Greenstone is performing Service Delivery Reviews (SDRs) on multiple Municipal Services. Residents are asked to participate in these reviews through quarterly surveys so that your opinions can be incorporated into the SDRs.
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